SHIPPING & RETURNS
Shipping Policy
Hop Beauty offers convenient shipping options for all your beauty product needs. We ensure that your orders are carefully packaged and delivered to you in a timely manner. Our shipping costs are transparent, and we strive to provide the best service to our customers.
Order Processing:
We strive to process all orders within 2 business days, ensuring a prompt handling of your purchase.
Shipping Time Frame:
Please anticipate a delivery timeframe of up to 10 business days from the date of shipment. While we make every effort to expedite delivery, certain factors beyond our control may affect the actual delivery timeframe.
Thank you for shopping with Hop Beauty. We are committed to providing you with a seamless and enjoyable shopping experience.
At Hop Beauty, we are committed to providing you with the best shipping experience. If you have any questions about our shipping methods or packaging, feel free to contact us.
Return & Refund Policy
Our goal at Hop Beauty is to ensure your satisfaction with every purchase. If you are not completely satisfied with your product, we offer a straightforward return and exchange policy. We want you to feel confident in shopping with us, knowing that you can trust our commitment to customer satisfaction.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on the Contact us page (located at the bottom of our website)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at the Contact us page
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We understand that circumstances may change, and we are here to make the return process simple and hassle-free. If you have any inquiries about our policy, please don't hesitate to reach out to our team.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us using the contact us page at the bottom of our website